I worked with Ken from eRates Mortgage after submitting an online application via Costco. To my absolute amazement, about 3 seconds after I hit submit on Costco’s site, my phone was ringing. I couldn’t believe how fast that response was, and the rest of the process was the same. Ken gave me a bunch of options for financing with estimates so I could get an idea of the rates, and gave me all the information I would need up front for my loan application. The interest rate provided was also more than .5% lower than some other online lenders I looked at, and the major banks. I can’t think of anything bad about my experience.
Dean was able to quickly step in when my original lender choice changed after going under contract on my home. After speaking with several others, Dean was the only one who made me feel confident that he would prioritize our loan processing, meet my closing date, and offer the best rates. He kept me updated throughout the process and eased my first-time home buyer concerns. Thanks for the excellent customer service!
I am a commercial real estate professional, so I have worked with over 100 loan officers and loan brokers on over 1,000 loans. Trevor Banville was by far the best loan officer I have ever worked with. He was able to get an extremely complex loan done in less than 30 days and got me a rate that was over half a point lower than every other lender that I spoke with. Highly recommended.
Our loan officer at Erates, Michael Cook, was great to work with. He explained everything thoroughly and was very responsive to our questions . We had a very complicated mortgage yet everything went smoothly and we closed on time.
My wife and I had the pleasure to work with Michael Cook last year while we were in the process of buying our first home. Being first time home buyers my wife and I were very nervous about the whole situation, it was a learning process to say the least. Michael was extremely patient and coached us through the process. Not only was Michael patient with us but he was the most efficient with his communication. We didn’t have to wait and wait and wait for him to get back with us. As soon as he knew something, he contacted us right away.
I’m pretty sure this guy was born a broker… no question goes unanswered and no obstacle is a roadblock. He’s currently working on a refinance from FHA to conventional for me. Contact Barry Huggins if you want a pain free and smooth mortgage experience.